Welcome to the Connection Newsletter. Please take a look and enjoy getting to know what we do. Please come back next month and see a new issue.

Some of the ideas in these newsletters refer to tools and skills that are part of our customer service training program as well as our management training program and may not be readily understood without the training first. However, you are invited to share this newsletter with our customer service training users (WE CARE,^® foundation customer service training programs) and participants of our Effective Management Program. They will give you an idea of the type of training provided.

The Connection newsletter relays information about customer service training, customer experiences, and profiles of customer service providers and consultants who market and train the materials.

Articles also cover the area of management training (Effective Management Program experiences).

You may find some ideas for your own customer service training activities or management training process.

The Connection is made available online in Adobe PDF format.  You must have Adobe Acrobat 4.0 or higher to read these files.  You can download a free copy of the reader by clicking on the Get Acrobat icon below.

• September, 2006 — Volume 16, Number 9
• October, 2006 — Volume 16, Number 10
• November, 2006 — Volume 16, Number 11
• December, 2006 — Volume 16, Number 12
• January, 2007 — Volume 17, Number 1
• February, 2007 — Volume 17, Number 2
• March, 2007 — Volume 17, Number 3
• April, 2007 — Volume 17, Number 4
• May, 2007 — Volume 17, Number 5
• June, 2007 — Volume 17, Number 6
• July, 2007 — Volume 17, Number 7
• August, 2007 — Volume 17, Number 8
• September, 2007 — Volume 17, Number 9
• October, 2007 — Volume 17, Number 10