Percent of Customers Satisfied
with Service Provided

(During and after delivery of WE CARE^®)

To date more than 384,000 customer service persons in 15 countries use daily the WE CARE^® concepts to upgrade their quality of service when relating to customers and with each other. WE CARE,^® a customer relations process, proves effective in a wide range of organizational settings. While using skills to improve the customer interface, contact persons experience personal growth and new levels of personal satisfaction on the job. An easily learned concept quickly unifies an organization's efforts toward exceptional improved customer service delivery. A result is customer satisfaction, customer loyalty, and employee loyalty.

The graph shows how one utility company plotted their customer satisfaction index results. Note the significant changes for them since implementing the WE CARE^® Training for their contact personnel.

The numbers listed show percent of customer satisfaction with the service received.

Example: January, Year 1 - shows 87.0. This means 87% customer satisfaction with the service received. By December, Year 3 - 98.3%.