For organizations wanting to gain maximum benefit from the WE CARE^® training process, JPA offers follow-on programs. Higher level skills, revisited concepts, and new ways of understanding the foundation program training reinforce the original purpose - continually upgraded memorable service to customers (both internal and external) through effective customer service training and intentional team building.

Participants in the WE CARE^® foundation programs retain and further develop the program's customer service training skills with reinforcement from managers, supervisors, or other designated coaches. Following the COACHING WE CARE^® Participants program, the organization's culture reflects an undercurrent of increased skill level and benefits from more improved relationships between employees, and between service givers and customers.

4 hours

Purchasing customers enter the market place with particular values, perceptions, and paradigms that invite specific approaches from service providers. Learning how to recognize a customer's preferred way to be treated builds immediate rapport as well as attracting long-term satisfying relationships with customers. KEYS develops service giver sensitivity toward customers, furnishes tools to build confidence and a sense of empowerment with customers, and frees the organization to make balanced decisions about profitability and customer satisfaction through an intentional team building effort.

8 hours

Leaders are developed, not born. Leadership is approached as a set of skills that are trained. Trust and credibility, highest priorities essential for successful leadership, are the results of consistent, predictable communication and behavior, and are earned or destroyed daily with followers. This program outlines leadership stances, communication styles, and approaches to conflict resolution that lead to effective, satisfying leadership and growing, creative, enthusiastic followership and effective team building.

8 hours