WE CARE,^®
a Customer Relations Process

Aimed at customer relations, this program thoroughly trains a dynamic, highly effective interpersonal relations model. Customer service training based on the premise that stress affects relating behavior, this customized model builds awareness of the three predictable, easily recognizable response patterns to stress. The focus of the customer service training is learning to (1) stay balanced as a service giver (2) regain balance quickly when stress takes its toll and (3) recognize customer stress patterns and invite them to regain balance so customer service skills are the best possible.

8 hours

WE CARE^® TEAMING,
relating skills for quality

Using the interpersonal relations model from WE CARE,^® WE CARE^® TEAMING, customized for each organization, teaches team members how to monitor their personal experience in a team setting. It establishes that the quality of communication between team members influences respect and willingness to invest in a team effort and provides tools to build trust between those whose work depends on each other's cooperation and coordination. It is an internal customer service training development program.

16 hours